Winnox takes every personal detail you entrust to us seriously. This document transparently explains how we collect, use, and protect your data.
Quick Summary: Winnox collects your personal data solely for the purpose of operating the platform, processing transactions, and improving your experience. We do not sell your data to any third party. 256-bit SSL encryption is used to protect all information transmitted through our platform.
Winnox is committed to protecting the privacy of every individual who uses our platform. This Privacy Policy ("Policy") explains in detail how winnox collects, processes, stores, discloses, and safeguards your personal information when you use the websites, mobile applications, and services operated by winnox.
This policy applies to all winnox users — including website visitors, registered members, and anyone who interacts with our services through any channel. By using the winnox platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.
Winnox complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant data protection laws. We take our responsibilities as a data controller seriously and continually strive to ensure your personal data is handled in the safest and most responsible manner.
Our Core Principles: Your data is used solely for purposes you have consented to or that are necessary to deliver the services you requested. Nothing more, nothing less.
Winnox collects several categories of personal information depending on how you interact with our platform. The following are the types of data we may collect:
Registration and Identity Information:
Financial and Transaction Information:
Technical and Usage Information:
Identity Verification Information (KYC): For compliance purposes, we may collect copies of identity documents such as national ID cards, passports, proof of address, and proof of payment method. These documents are stored securely and accessed only by authorised personnel.
We only collect information that is strictly necessary for the stated purposes. You may choose not to provide certain information, but this may limit your ability to use some features of the winnox platform.
Winnox uses the personal information collected for the following legitimate and transparent purposes:
Winnox does not use your data for any third-party advertising purposes or commercial profiling without your explicit consent.
Winnox takes a strictly limited approach when it comes to sharing your personal data. We does not sell, rent, or trade your personal data to any third party for their own commercial purposes.
However, under the following limited circumstances, we may need to share your information:
All third parties that receive data from winnox are contractually bound to handle that information to the same strict security standards we adhere to.
Winnox invests in cutting-edge security infrastructure to ensure your personal data is always protected against both external and internal threats. The following are the key security measures we have in place:
While we implement all reasonable security measures, no system in the world is 100% breach-proof. You also play an important role in keeping your account secure — use a strong password and enable 2FA.
Winnox uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and ensure smooth platform functionality. Cookies are small text files stored on your device when you visit our website.
| Cookie Types | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functions such as login and session security | Session only |
| Performance Cookies | Collecting anonymous data on how users interact with the platform for improvement purposes | Up to 12 months |
| Functional Cookies | Saving your preferences such as language, display settings and auto-login | Up to 6 months |
| Security Cookies | Helps identify suspicious activity and protect your account | Up to 30 days |
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the winnox platform. Essential cookies cannot be disabled as they are required for security and core platform operations.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and winnox's privacy policy, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data winnox holds about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data under certain circumstances while an investigation is carried out.
To exercise any of the above rights, contact the winnox support team via live chat or email. We will process your request within 30 business days.
Winnox retains your personal data for as long as your account is active or as long as necessary to provide services to you. When an account is closed or inactive, we will retain that data for the following periods depending on the type of data:
Once the relevant retention period has expired, your data will be permanently deleted or anonymised from our systems, unless a legal requirement mandates longer retention.
Winnox reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes take effect immediately upon publication of the latest version on this website.
For changes deemed material — such as changes to how we use your data or the types of data we collect — winnox will endeavour to notify you in advance via in-platform notifications or other appropriate communication channels.
The "Last Updated" date at the top of this page will always reflect the latest version of the Privacy Policy in effect. We encourage you to review this page periodically to stay informed about how we handle your data.
Your continued use of the winnox platform after any changes to the Privacy Policy means you accept the updated version of that Privacy Policy.
If you have any enquiries, concerns or wish to exercise your privacy rights, the winnox data protection team is ready to assist you:
Our team understands how important your privacy is and will handle every enquiry seriously, thoroughly and within the stated timeframe.
We do not merely comply with the law — we go beyond the minimum requirements to ensure your privacy is genuinely upheld.
All data flowing between your device and the winnox servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Winnox operates in full compliance with Malaysia's Personal Data Protection Act 2010. You have complete rights over your data and we respect each of those rights.
Your data is not our product. Winnox never sells, rents, or permits third parties to use your personal data for their own advertising or commercial purposes.
We are transparent about what data we collect, why we need it, and how long we retain it. There are no hidden terms or undisclosed data collection practices.
You may access, correct, or request deletion of your data at any time. Our team will process your request promptly and without unnecessary back-and-forth.
Winnox's security infrastructure is regularly reviewed and tested by both internal and external security teams to ensure your data protection remains at the highest level at all times.
Register your winnox account with full confidence — your personal data is protected by a transparent privacy policy and industry-grade security infrastructure.